음성 재생과 운영 배포 정리
This commit is contained in:
Yun Chan
parent
8ed185ce6c
commit
ac7db95542
1020 changed files with 46863 additions and 2175 deletions
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@ -152,6 +152,8 @@ class AdminSupportTicketResponse(BaseModel):
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created_at: float
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updated_at: float
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resolved_at: float | None = None
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event_count: int = 0
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last_event_at: float | None = None
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class AdminTicketSummary(BaseModel):
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@ -545,31 +547,67 @@ async def _uptime_from_database(window_hours: int) -> AdminUptimeResponse:
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async def _tickets_from_database(
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*,
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ticket_status: TicketStatus | None,
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category: TicketCategory | None = None,
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priority: TicketPriority | None = None,
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assigned_group: str | None = None,
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source_path: str | None = None,
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stale_only: bool = False,
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search: str = "",
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window_days: int,
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) -> AdminTicketsResponse:
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assigned_group_filter = (assigned_group or "").strip()
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source_path_filter = (source_path or "").strip()
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search_filter = search.strip().lower()
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async with acquire(role="admin") as conn:
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rows = await conn.fetch(
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"""
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SELECT
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id,
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reporter_id,
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reporter_email,
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reporter_name,
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reporter_role,
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category,
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priority,
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status,
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subject,
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body,
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source_path,
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assigned_group,
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resolution_note,
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created_at,
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updated_at,
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resolved_at
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FROM app.support_ticket
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t.id,
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t.reporter_id,
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t.reporter_email,
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t.reporter_name,
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t.reporter_role,
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t.category,
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t.priority,
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t.status,
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t.subject,
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t.body,
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t.source_path,
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t.assigned_group,
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t.resolution_note,
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t.created_at,
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t.updated_at,
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t.resolved_at,
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COALESCE(ev.event_count, 0) AS event_count,
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ev.last_event_at
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FROM app.support_ticket AS t
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LEFT JOIN LATERAL (
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SELECT count(*)::int AS event_count, max(created_at) AS last_event_at
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FROM audit.audit_log
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WHERE action = 'support_ticket_update'
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AND target_kind = 'support_ticket'
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AND target_id = t.id::text
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) AS ev ON TRUE
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WHERE ($1::text IS NULL OR status = $1)
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AND created_at >= now() - ($2::int * interval '1 day')
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AND ($2::text IS NULL OR category = $2)
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AND ($3::text IS NULL OR priority = $3)
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AND ($4::text = '' OR assigned_group = $4)
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AND ($5::text = '' OR source_path = $5)
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AND (
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NOT $6::bool
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OR (
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status NOT IN ('resolved', 'closed')
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AND updated_at < now() - interval '1 day'
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)
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)
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AND (
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$7::text = ''
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OR lower(subject) LIKE '%' || $7 || '%'
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OR lower(body) LIKE '%' || $7 || '%'
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OR lower(source_path) LIKE '%' || $7 || '%'
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OR lower(reporter_email) LIKE '%' || $7 || '%'
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)
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AND created_at >= now() - ($8::int * interval '1 day')
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ORDER BY
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CASE
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WHEN status = 'open' THEN 0
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@ -588,6 +626,12 @@ async def _tickets_from_database(
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LIMIT 120
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""",
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ticket_status,
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category,
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priority,
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assigned_group_filter,
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source_path_filter,
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stale_only,
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search_filter,
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window_days,
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)
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tickets = [_ticket_from_row(row) for row in rows]
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@ -758,6 +802,13 @@ def _row_ts(value: object) -> float | None:
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return None
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def _row_value(row, key: str, default=None):
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try:
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return row[key]
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except (IndexError, KeyError, TypeError):
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return default
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def _engine_config_from_row(row) -> AdminEngineConfigResponse:
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return AdminEngineConfigResponse(
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engine_mode=_normalize_engine_mode(row["engine_mode"]),
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@ -804,6 +855,8 @@ def _ticket_from_row(row) -> AdminSupportTicketResponse:
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created_at=_row_ts(row["created_at"]) or 0.0,
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updated_at=_row_ts(row["updated_at"]) or 0.0,
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resolved_at=_row_ts(row["resolved_at"]),
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event_count=int(_row_value(row, "event_count", 0) or 0),
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last_event_at=_row_ts(_row_value(row, "last_event_at")),
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)
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@ -872,6 +925,50 @@ def _unavailable_tickets() -> AdminTicketsResponse:
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)
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def _ticket_change_detail(old_row, new_row) -> dict[str, object]:
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changed_fields: list[str] = []
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detail: dict[str, object] = {"changed_fields": changed_fields}
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for field in ("status", "priority", "assigned_group"):
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before = _row_value(old_row, field, "")
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after = _row_value(new_row, field, "")
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if before != after:
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changed_fields.append(field)
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detail[field] = {"from": before, "to": after}
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old_note = (_row_value(old_row, "resolution_note", "") or "").strip()
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new_note = (_row_value(new_row, "resolution_note", "") or "").strip()
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if old_note != new_note:
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changed_fields.append("resolution_note")
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detail["resolution_note"] = {
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"from_present": bool(old_note),
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"to_present": bool(new_note),
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}
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detail["category"] = _row_value(new_row, "category", "")
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detail["source_path"] = _row_value(new_row, "source_path", "")
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return detail
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async def _record_ticket_update_audit(
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conn,
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*,
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principal: Principal,
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ticket_id: str,
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detail: dict[str, object],
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) -> None:
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await conn.execute(
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"""
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INSERT INTO audit.audit_log (
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actor_uid, action, target_kind, target_id, detail
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)
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VALUES ($1::uuid, $2, $3, $4, $5::jsonb)
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""",
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principal.user_id,
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"support_ticket_update",
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"support_ticket",
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ticket_id,
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detail,
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)
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async def _current_engine_config() -> AdminEngineConfigResponse:
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if _ENGINE_CONFIG is not None:
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return _ENGINE_CONFIG
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@ -1090,11 +1187,26 @@ async def admin_uptime(
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async def list_tickets(
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principal: AdminPrincipal,
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ticket_status: Annotated[TicketStatus | None, Query(alias="status")] = None,
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category: TicketCategory | None = None,
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priority: TicketPriority | None = None,
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assigned_group: Annotated[str | None, Query(max_length=120)] = None,
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source_path: Annotated[str | None, Query(max_length=300)] = None,
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stale_only: bool = False,
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search: Annotated[str, Query(max_length=120)] = "",
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window_days: Annotated[int, Query(ge=1, le=365)] = 30,
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) -> AdminTicketsResponse:
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"""Return user-submitted operational tickets without synthetic fallback rows."""
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try:
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return await _tickets_from_database(ticket_status=ticket_status, window_days=window_days)
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return await _tickets_from_database(
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ticket_status=ticket_status,
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category=category,
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priority=priority,
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assigned_group=assigned_group,
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source_path=source_path,
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stale_only=stale_only,
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search=search,
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window_days=window_days,
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)
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except Exception:
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return _unavailable_tickets()
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@ -1108,6 +1220,23 @@ async def patch_ticket(
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"""Update ticket triage state for administrators."""
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try:
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async with acquire(role="admin", user_id=principal.user_id) as conn:
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old_row = await conn.fetchrow(
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"""
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SELECT
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id,
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category,
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priority,
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status,
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source_path,
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assigned_group,
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resolution_note
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FROM app.support_ticket
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WHERE id = $1::uuid
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""",
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ticket_id,
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)
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if old_row is None:
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raise HTTPException(status.HTTP_404_NOT_FOUND, detail="ticket not found")
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row = await conn.fetchrow(
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"""
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UPDATE app.support_ticket SET
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@ -1149,13 +1278,56 @@ async def patch_ticket(
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body.assigned_group.strip() if body.assigned_group is not None else None,
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body.resolution_note.strip() if body.resolution_note is not None else None,
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)
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if row is None:
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raise HTTPException(status.HTTP_404_NOT_FOUND, detail="ticket not found")
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detail = _ticket_change_detail(old_row, row)
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if detail["changed_fields"]:
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await _record_ticket_update_audit(
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conn,
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principal=principal,
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ticket_id=ticket_id,
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detail=detail,
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)
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row = await conn.fetchrow(
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"""
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SELECT
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t.id,
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t.reporter_id,
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t.reporter_email,
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t.reporter_name,
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t.reporter_role,
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t.category,
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t.priority,
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t.status,
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t.subject,
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t.body,
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t.source_path,
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t.assigned_group,
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t.resolution_note,
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t.created_at,
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t.updated_at,
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t.resolved_at,
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COALESCE(ev.event_count, 0) AS event_count,
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ev.last_event_at
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FROM app.support_ticket AS t
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LEFT JOIN LATERAL (
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SELECT count(*)::int AS event_count, max(created_at) AS last_event_at
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FROM audit.audit_log
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WHERE action = 'support_ticket_update'
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AND target_kind = 'support_ticket'
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AND target_id = t.id::text
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) AS ev ON TRUE
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WHERE t.id = $1::uuid
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""",
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ticket_id,
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)
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except Exception as exc:
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if isinstance(exc, HTTPException):
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raise
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raise HTTPException(
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status.HTTP_503_SERVICE_UNAVAILABLE,
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detail="ticket persistence unavailable",
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) from exc
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if row is None:
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raise HTTPException(status.HTTP_404_NOT_FOUND, detail="ticket not found")
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return _ticket_from_row(row)
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